About the Role

We are seeking a highly skilled and proactive Operations Manager (Emirati) to lead the planning, implementation, and operational management of major government-related events and large-scale public events.

This role requires a strong leader who can manage multiple workstreams, oversee operational readiness, coordinate stakeholders, and ensure smooth delivery across all functions in a fast-paced, multicultural environment.

Key Responsibilities

Operational Strategy & Delivery

• Lead the development and implementation of operational plans, service models, and procedures.
• Oversee daily operational performance, identify risks, and resolve issues promptly.
• Ensure readiness across all functions, including visitor services, logistics, facilities, and security.
• Manage multiple projects simultaneously while meeting operational deadlines.

Team & Staffing Management

• Oversee onboarding, training, and performance support for operational staff.
• Ensure team preparedness through training plans, operational briefings, and development programs.
• Support staff welfare, productivity, and engagement across multiple locations.

Logistics, Compliance & Vendor Management

• Review operational guidelines set by organizers and ensure strict compliance.
• Liaise with government entities, event authorities, and regulatory bodies.
• Lead procurement activities, manage vendors, and track contractual deliverables.
• Ensure all operational work follows safety, legal, and quality standards.

Stakeholder, VIP & Protocol Coordination

• Oversee VIP visit management in collaboration with protocol and event teams.
• Coordinate cross-functional teams, partners, and external stakeholders to support strategic objectives.
• Represent the operations function in internal and external meetings.

Financial & Administrative Oversight

• Support budgeting, forecasting, and expense tracking across operational activities.
• Review financial summaries, audits, and operational reporting.
• Maintain accurate records, documentation, and operational control frameworks.

Reporting & Knowledge Management

• Lead the preparation of progress updates, operational dashboards, and management reports.
• Contribute to post-event reviews, lessons learned, and knowledge transfer documentation.
• Support long-term planning and continuous improvement initiatives.

Education & Experience

• Bachelor’s degree in Operations Management, Business Administration, Events Management, or related field.
• Minimum 5+ years’ experience in operations management, ideally in government-related entities, exhibitions, global events, or large-scale public operations.
• Experience with international events, expos, or high-profile projects is a strong advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication skills in  Arabic & English.
• High level of organization, attention to detail, and ability to manage multiple priorities.
• Ability to work under pressure in dynamic and multicultural environments.
• Strong stakeholder management and vendor coordination experience.
• Proficiency in Microsoft Office and scheduling tools.

Other Requirements

• Knowledge of major event operations, international exhibitions, or pavilion management is an advantage.
• Willingness to travel internationally for extended periods.