We are currently seeking a dynamic and detail-oriented individual to join our team at YOSH Hospitality. This role will play a critical part in ensuring seamless operations and exceptional client experiences as part of our renowned hospitality division.

Main Responsibilities:

Operations Management:

• Oversee daily hospitality operations, ensuring that all functions within the department run smoothly.
• Implement strategies to enhance guest satisfaction and operational efficiency.
• Monitor team performance, providing guidance and resources to achieve organisational goals.

Client Relations:

• Foster strong relationships with clients, addressing inquiries and concerns with professionalism and expertise.
• Organise and conduct client meetings and site visits to ensure alignment with expectations.

Team Leadership:

• Train, develop, and motivate team members to exceed client expectations and internal performance indicators.
• Coordinate staffing schedules to ensure adequate coverage and support across shifts.

Quality Assurance:

• Conduct regular audits of customer-facing services to ensure compliance with company standards and protocols.
• Initiate and implement improvement plans for service delivery and operational processes.

Event Coordination:

• Plan and manage both in-house and external events to deliver a world-class experience for participants.
• Collaborate with vendors and suppliers to ensure event logistics are executed flawlessly.

Qualifications:

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• At least 5 years of experience in a similar role within the hospitality industry.
• Strong leadership skills with a proven ability to manage and inspire a diverse team.
• Excellent communication and customer service skills.

Skills and Competencies:

• Proficient in hospitality management software and Microsoft Office Suite.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Fluency in English; additional languages are a strong advantage.