About M_39

M_39 is a dynamic and evolving organization at the intersection of creativity, innovation, and community. We are committed to providing high-quality spaces and experiences for tenants, event partners, and visitors. As we continue to grow, we’re seeking a highly organized, relationship-driven Operations Manager to support our General Manager in both daily operations and long-term strategic initiatives.

The Operations Manager will play a crucial role in delivering seamless operations across leasing, venue management, facilities, and broader administrative and strategic support. This is a front-facing, hands-on role ideal for someone who thrives in a start-up like environment proactive, flexible, and people-focused, with the ability to manage multiple workstreams simultaneously.

Key Responsibilities

Operational Strategy & Monitoring

• Develop and implement operational strategies aligned with business goals.
• Monitor and optimize operational processes.
• Establish and track performance metrics.

Leasing Management

• Oversee leasing operations, including onboarding and renewals.
• Manage lease agreements, Tawtheeq registrations, invoicing, and compliance.
• Supervise tenant build-outs and coordinate with facilities teams.

Venue Hire Management

• Manage venue hire from inquiry to execution, ensuring client satisfaction.
• Coordinate with internal teams for event setup and execution.
• Track bookings and ensure accurate revenue documentation.

Facilities & Vendor Oversight

• Manage outsourced facilities team (cleaning, security, technicians).
• Serve as liaison with landlord FM teams and supervise physical space maintenance.
• Oversee repairs, renovations, and ensure space remains welcoming and functional.

Front Desk Supervision

• Lead front desk operations with a focus on hospitality and professionalism.
• Mentor and support front desk staff to deliver high-quality visitor and member service.

HSE & Compliance

• Ensure HSE standards are met in collaboration with third-party specialists.
• Maintain safety protocols and ensure regulatory compliance.

Utilities & IT Management

• Coordinate with utility and IT providers to ensure smooth operations.
• Monitor consumption and implement cost-saving measures.

Procurement & Financial Tracking

• Oversee procurement with Finance and back-of-house teams.
• Manage vendor relationships, petty cash, and revenue tracking.

Program Support

• Work with the Head of Programs to support successful program delivery and logistics.

Qualifications & Experience

Education

• Bachelor’s degree or equivalent combination of education and/or professional experience.

Experience

• 10+ years of administration experience, including 5+ years in a management role.
• 7+ years in operations, facilities management, or a related field.
• Experience in leasing, vendor management, and event coordination.
• Background in team management and multi-stakeholder environments.
• Experience with shell and core fit-outs is an asset.
• HSE, facilities, or procurement certifications are a plus.

Knowledge & Skills

• Strong organizational, project management, and communication skills.
• Understanding of HSE regulations, local government protocols, and facilities operations.
• Financial acumen for budgeting, petty cash, and revenue tracking.
• Proficient in managing teams, building vendor relationships, and delivering exceptional customer experiences.
• Tech-savvy with the ability to learn and implement new systems.
• Sensitivity to cultural, creative, and design-oriented environments.

Why Join M_39?

• Be part of a mission-driven organization at the intersection of art, innovation, and business.
• Join a collaborative, agile team in a highly impactful and visible role.
• Play a key role in shaping the operational backbone of a growing organization.