YOSH Hospitality is seeking a qualified, analytical, and solutions-driven professional to join our Facilities and Warehouse team as an IT Technician. If you are passionate about technology, committed to delivering exceptional technical support, and take pride in maintaining robust and secure technology environments, we encourage your application.

Main Responsibilities – IT Technician Jobs in Warehouse & Facility Operations

• Install, configure, and maintain hardware and software systems, including computers, printers, network devices, and mobile devices across the warehouse and office facilities.
• Monitor and troubleshoot network infrastructure, ensuring reliable connectivity and the prompt resolution of issues affecting warehouse systems and staff operations.
• Perform routine maintenance, upgrades, and patching of operating systems, business applications, and security software to protect systems from vulnerabilities.
• Respond to user support requests, logging incidents, diagnosing problems, and providing clear technical guidance to colleagues on IT best practices.
• Set up new user accounts, manage system permissions, and ensure secure access in accordance with internal IT and data protection policies.
• Maintain IT asset inventory, assist with procurement of equipment, and support the onboarding of new staff by setting up relevant technology and access rights.
• Provide general technical support for meetings, trainings, and events, ensuring all AV and digital systems function seamlessly.
• Collaborate with external technology vendors and service providers where required for maintenance or project implementation.
• Ensure compliance with company health, safety, and security policies across all IT systems and telecommunications infrastructures.

Essential Skills & Experience – IT Support and Warehouse Technology Maintenance

• Proven experience in a technical support or IT technician role, ideally within a warehouse, logistics, hospitality, or commercial facility setting.
• Solid knowledge of hardware troubleshooting, device imaging, and network management (switches, routers, wireless networks, VPNs).
• Experience installing and maintaining Windows, MS Office, and basic business applications; familiarity with Office 365 administration is an advantage.
• Strong analytical and problem-solving skills with a methodical approach to technical challenges.
• Excellent communication skills in English, with the ability to explain technical issues to non-technical users.
• Ability to work independently, prioritise workloads, and manage multiple tasks simultaneously in a busy environment.
• Commitment to upholding data security protocols and maintaining confidentiality at all times.
• Physically able to move and install IT equipment across warehouse and office spaces as required.
• Relevant IT certifications or diplomas desirable (e.g., CompTIA, Microsoft, Cisco); willingness to undertake additional training where necessary.