Role Summary

The Housekeeping team member is responsible for maintaining a clean, safe and welcoming environment across the facility. Working as part of the operations team, the role involves daily cleaning, laundry handling, upkeep of communal areas, reporting maintenance issues, and supporting event set‑ups and turnovers. This position is suitable for someone reliable, attentive to detail and comfortable working as part of a small, friendly team. The role is gender neutral and open to all applicants.

Key responsibilities

Daily cleaning and upkeep

• Clean and sanitise designated areas including offices, meeting rooms, kitchens, bathrooms and communal spaces to established standards.

• Dust, vacuum, sweep and mop floors; empty bins and replace liners.

• Refill consumables (soap, paper towels, toilet paper) and report low stock levels to line manager.

• Ensure furniture and equipment are arranged tidily and safely.

Laundry and linen

• Collect, wash, dry, fold and store linen and towels in line with hygiene procedures.

• Maintain accurate records of laundry stock and report losses or damage.

Event support and set‑up

• Assist with event set‑up and breakdown, including moving furniture and preparing rooms to briefed specifications.

• Ensure quick turnarounds between bookings while maintaining cleanliness standards.

Health, safety and maintenance

• Follow health and safety guidelines at all times, using cleaning chemicals and equipment safely and in accordance with instructions.

• Report maintenance issues, hazards or breakages to the operations team promptly.

• Participate in routine checks and support pest control or deep‑clean schedules when required.

Customer service and teamwork

• Greet members, visitors and colleagues courteously and assist where appropriate.

• Work collaboratively with colleagues across teams to ensure a positive experience for Members and visitors.

• Maintain professional, respectful interactions that reflect the organisation’s values.

Record keeping and supplies

• Maintain accurate cleaning logs, checklists and stock records as required.

• Support ordering and receiving of supplies, ensuring storerooms are tidy and items are stored safely.

Other requirements

· Previous housekeeping, facilities or cleaning experience preferred but not essential; training will be provided.

· Ability to follow instructions, manage time effectively and work with minimal supervision.

· Physically able to perform duties including lifting, bending and prolonged standing.

· Flexible approach to working hours including occasional evenings or weekends to support events.