Maintain clean, orderly, and well-presented guest rooms and public areas in accordance with the hotel’s standards for cleanliness, comfort, and guest service. The Housekeeping Attendant will complete cleaning and room preparation tasks, replenish supplies, report maintenance or safety concerns, and work with colleagues to support a welcoming and comfortable guest experience.

Key Responsibilities

• Clean and prepare guest rooms, bathrooms, corridors, and other assigned areas in accordance with hotel procedures and cleaning standards.

• Make beds, change linen, replace towels, and replenish room amenities and supplies to the required standard.

• Clean and sanitise surfaces, fixtures, floors, and bathroom facilities using approved products and methods.

• Check rooms for presentation, cleanliness, and completeness before marking them ready for occupancy.

• Respond to housekeeping requests promptly and courteously, and communicate any special requirements to the appropriate colleague.

• Handle guest belongings and personal items carefully, respecting privacy and following hotel procedures.

• Report maintenance issues, damage, lost property, hazards, and unusual or suspicious activity promptly to a supervisor or manager.

• Use cleaning products, equipment, and tools safely and in accordance with instructions and health and safety requirements.

• Keep housekeeping trolleys, cupboards, linen rooms, and work areas clean, tidy, organised, and adequately stocked.

• Monitor linen, amenities, and cleaning supplies, and report replenishment requirements to the supervisor or manager.

• Follow procedures for room access, key control, guest privacy, lost property, waste disposal, and the handling of cleaning materials.

• Coordinate with housekeeping colleagues and other hotel departments to support room readiness and respond to operational priorities.

• Follow hotel procedures for fire safety, security, infection prevention, manual handling, and incident reporting.

• Maintain a professional and courteous approach when interacting with guests and colleagues.

• Perform other relevant housekeeping duties as assigned by the supervisor or manager.

Requirements

• Previous experience in housekeeping, room attendant, cleaning, or a similar role is desirable.

• Understanding of cleaning methods, hygiene practices, and the safe use of cleaning products and equipment.

• Good attention to detail, with the ability to maintain consistent standards of cleanliness and room presentation.

• Ability to organise tasks, follow instructions, and complete assigned work within required timeframes.

• Reliable, punctual, and able to work independently while contributing positively to a wider hotel team.

• Courteous communication skills and a professional approach when interacting with guests and colleagues.

• Ability to respect guest privacy and handle personal belongings and lost property with care and integrity.

• Awareness of health and safety requirements, including safe manual handling and the correct use of cleaning products.

• Physically able to stand, walk, bend, and carry out repetitive cleaning tasks for extended periods, and to move linen or supplies as required.

• Flexible to work shifts, including weekends and public holidays, in line with business requirements.