Success Factor:

We are seeking an experienced, organised, and service-oriented professional to join our team as Chief Steward. The successful candidate will lead the stewardship and service operations of a private residence or VVIP property, ensuring the highest standards of presentation, food and beverage service, inventory control, and team leadership. This role requires discretion, excellent interpersonal skills, and a proven track record in luxury household, yacht, or five‑star hotel environments.

Job Purpose:

Lead and manage all stewarding, pantry and silver service activities across the property. Oversee service standards for meals, events and daily hospitality; maintain inventory and care of tableware, glassware and silver; coordinate with the household management team to ensure seamless operations; and supervise, train and mentor stewarding staff to deliver exceptional, discreet service at all times.

Principal Accountabilities

• Manage and coordinate all stewarding and service activities including formal dining, banquets and private events to the highest standards.

• Supervise, coach and develop the stewarding team; set daily duties, monitor performance and ensure consistent adherence to service protocols.

• Plan and execute formal table service and beverage service (including silver service, plated and buffet styles) with attention to international etiquette and presentation.

• Maintain care, cleaning and polishing schedules for silverware, fine china, crystal and specialised glassware; ensure appropriate storage and handling procedures are followed.

• Oversee pantry operations and mise en place for meals and events; ensure timely set-up, service and clearing with minimal disruption to household routine.

• Manage procurement and stock control for stewarding supplies, consumables and service equipment; maintain accurate inventory records and conduct regular stocktakes.

• Ensure compliance with health, safety and hygiene standards in all stewarding and service areas; report and resolve any risks or non‑conformances promptly.

• Coordinate with the Property Manager, Head Chef and other departments to plan menus, service requirements and staffing for events and travel.

• Provide discreet, anticipatory service to residents and guests; respond professionally to requests and preferences while maintaining confidentiality at all times.

• Prepare and maintain service schedules, checklists and training materials; ensure all documentation is up to date and available for audits.

• Recruit, rostering and performance manage stewarding staff; ensure adequate cover for daily operations and special functions.

• Assist with travel preparation, packing of service items, and coordination of catering or remote service requirements when required.

• Perform other duties as assigned by the Direct Manager to support smooth household operations.

Skills & Experience Required

• Minimum 8 years’ experience in stewarding, butlering or senior service roles within private households, luxury yachts, fine dining or five‑star hotels.

• Proven leadership experience with the ability to train, mentor and motivate a small team to deliver consistent, high‑quality service.

• In‑depth knowledge of formal dining service styles, table settings, silver service, wine and beverage service etiquette.

• Strong organisational skills, attention to detail and the ability to prioritise tasks in a dynamic environment.

• Experience in stock control, procurement and inventory management for stewarding supplies and service equipment.

• Excellent communication skills in English, both written and verbal, with a professional and discreet manner.

• High standards of personal presentation and grooming appropriate to VVIP service environments.

• Commitment to confidentiality, integrity and respect for household privacy.

• Flexibility to work variable hours, including evenings, weekends and when on call for special events or travel.

• Formal training or certification in hospitality, stewarding or butlering is desirable but not essential.

Additional Information

• Opportunity to work within a prestigious private environment with a focus on personalised, discreet service.

• Competitive remuneration and benefits appropriate to experience and the role’s responsibilities.