We are looking for a hands-on and service-oriented Systems Administrator to manage the organisation’s core technology systems and ensure services remain stable, secure and well documented. The role will cover Microsoft 365, identity and access management, collaboration platforms, endpoint administration and cloud-hosted systems.

As the organisation’s technology environment develops, the role will also support enterprise applications such as CRM, ERP, PPM, DAM, workflow, reporting and analytics platforms.

Key Responsibilities

Core Systems Administration

• Administer Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, licensing, groups, permissions and service health.

• Manage identity and access processes, including account provisioning, joiner/mover/leaver activities, MFA, role-based permissions and access reviews.

• Coordinate endpoint administration, device configuration, inventory, patching, compliance and device lifecycle activities.

• Administer cloud-hosted and subscription-based systems, ensuring access, renewals, ownership and support arrangements are maintained.

Enterprise Applications

• Support the administration of CRM, ERP, PPM, DAM, workflow and reporting platforms as they are introduced.

• Assist with application configuration, user roles, permissions, workflows, basic integrations, releases and vendor-led improvements.

• Work with system owners and users to translate operational requirements into practical system solutions.

Security and Service Management

• Apply cybersecurity, data protection, access-control and information-handling standards.

• Maintain accurate records of system access, configuration, licences, assets and service changes.

• Manage system requests and incidents and coordinate issue resolution with managed service providers and vendors.

• Support system upgrades, patches, releases and configuration changes.

• Escalate security risks, recurring incidents and access exceptions when required.

Documentation and User Support

• Maintain SOPs, system guides, service maps, configuration records, knowledge articles and change logs.

• Prepare user guides, FAQs and short training materials for core systems and new applications.

• Identify recurring issues and recommend improvements to system reliability, efficiency and user experience.

• Provide clear and patient guidance to technical and non-technical users.

Qualifications and Experience

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.

• Minimum 4 years of experience in systems administration, IT operations, infrastructure support or cloud platform administration.

• Hands-on experience with Microsoft 365, Azure/Entra ID, Teams, SharePoint, OneDrive, endpoint tools, permissions, licensing and user lifecycle management.

• Experience working with managed service providers, application vendors and external technical teams.

• Exposure to ERP, HRIS, CRM, PPM, DAM, workflow automation or reporting platforms is desirable.

• Microsoft 365, Azure/Entra ID, endpoint management, ITIL, cybersecurity, networking or cloud certifications are an advantage.

• Strong troubleshooting, documentation, communication and customer-service skills.

• Ability to work effectively in an evolving technology environment.