Key Responsibilities

• Supervise and coordinate daily warehouse operations, including receiving, storage, picking, packing, dispatch and returns.

• Lead, allocate and monitor the warehouse team to ensure tasks are completed safely, accurately and within required timeframes.

• Receive, unload and verify incoming deliveries against purchase orders, delivery notes and expected quantities.

• Ensure goods are stored safely, correctly labelled, organised and easy to locate.

• Oversee order picking, packing and dispatch activities, ensuring accuracy and compliance with customer and company requirements.

• Monitor stock levels and coordinate regular stock counts, cycle counts and inventory checks.

• Investigate and report stock discrepancies, damaged goods, shortages and operational issues promptly.

• Ensure warehouse systems, stock records, delivery documents and dispatch information are updated accurately.

• Coordinate the safe loading and unloading of vehicles, following manual handling procedures and site safety requirements.

• Ensure warehouse equipment, including pallet trucks, trolleys, scanners and other tools, is used safely and maintained appropriately.

• Maintain a clean, tidy and organised warehouse, ensuring aisles, storage areas and workspaces remain safe and accessible.

• Support the management of returns, transfers, recycling and the safe disposal of damaged or obsolete stock.

• Train, guide and support warehouse team members, promoting high standards of performance, teamwork and customer service.

• Monitor productivity, workflow and warehouse performance, identifying opportunities for improvement.

• Ensure compliance with company procedures relating to health and safety, security, quality control and manual handling.

• Report operational updates, incidents and performance issues to the Warehouse Manager or relevant department.

Qualifications and Experience

• Previous experience as a Warehouse Supervisor, Warehouse Team Leader, Warehouse Operative, Stock Controller or in a similar logistics role.

• Proven experience supervising a warehouse team and coordinating day-to-day warehouse operations.

• Strong knowledge of goods receiving, stock control, order fulfilment, picking, packing, dispatch and warehouse procedures.

• Experience using warehouse management systems, inventory software, handheld scanners and Microsoft Office applications.

• Good understanding of health and safety, manual handling, warehouse security and quality control requirements.

• Excellent organisational, planning and time-management skills, with the ability to prioritise tasks in a busy warehouse environment.

• Strong attention to detail and the ability to maintain accurate stock, delivery and operational records.

• Confident communication and leadership skills, with the ability to motivate and support a diverse warehouse team.

• Ability to handle goods safely and carry out physical work, including lifting, moving and loading items when required.

• Reliable, punctual, practical and willing to take a hands-on approach to warehouse supervision.

• Forklift truck experience or a recognised forklift licence is desirable.

• Flexibility to work varied hours, including early starts, late finishes, weekends or public holidays when required.