Job Summary

The successful candidate will coordinate food and beverage operations to ensure efficient service, high-quality products and an excellent customer experience. The role requires strong organisation, communication and customer service skills, with the ability to coordinate staff, suppliers, stock, menus and service requirements in a professional and timely manner.

Key Responsibilities

Food and Beverage Operations

· Coordinate daily food and beverage activities, ensuring smooth and efficient service delivery.

· Support the planning and delivery of menus, refreshments, catering services and special events.

· Monitor service standards, presentation, portion control, product quality and customer satisfaction.

· Coordinate front-of-house and back-of-house activities to maintain effective communication and workflow.

· Ensure food and beverage areas are properly prepared, stocked, presented and maintained throughout service.

· Respond promptly and professionally to customer requests, feedback, complaints and special requirements.

Team Coordination and Communication

· Coordinate daily duties, service requirements and task allocation with food and beverage team members.

· Support the induction, training and development of employees, temporary staff and service personnel where required.

· Communicate menus, bookings, events, dietary requirements and operational updates accurately to relevant teams.

· Liaise with chefs, catering staff, waiting staff, managers, clients, suppliers and external service providers.

· Assist with resolving operational issues and escalate significant concerns to the appropriate manager.

· Promote a professional, inclusive and customer-focused working environment.

Stock, Purchasing and Supplier Management

· Monitor stock levels of food, beverages, service equipment, consumables and cleaning supplies.

· Prepare stock requests, purchase orders and replenishment requirements in line with agreed procedures.

· Receive, check and record deliveries, confirming the quality, quantity and condition of products.

· Store food, beverages and supplies correctly, following stock rotation and temperature control procedures.

· Maintain accurate records of stock usage, wastage, deliveries, expenditure and supplier information.

· Build positive working relationships with approved suppliers and report delivery or product concerns promptly.

Food Safety, Hygiene and Compliance

· Follow food safety, hygiene, allergen management, licensing, health and safety and company procedures.

· Ensure food and beverage preparation, storage and service areas are clean, safe and well organised.

· Check that allergens, dietary requirements and special requests are communicated and managed accurately.

· Monitor food temperatures, use-by dates, cleaning schedules and safe handling practices.

· Report accidents, incidents, hazards, equipment faults and compliance concerns without delay.

· Support internal checks, inspections, audits and continuous improvement initiatives where required.

Events and Customer Service

· Assist with the planning and coordination of meetings, functions, private events and hospitality services.

· Confirm event details including menus, guest numbers, timings, room layouts, equipment and staffing requirements.

· Coordinate the setup, service and clear-down of food and beverage areas for events and daily operations.

· Provide attentive, courteous and professional service to customers, guests and stakeholders.

· Ensure service requirements are adapted appropriately for dietary, cultural, accessibility and personal preferences.

· Collect customer feedback and make recommendations to improve food, beverage and hospitality services.

Administration and Reporting

· Maintain accurate records, checklists, schedules, service plans and operational documentation.

· Assist with budgeting, cost control, invoice checking and monitoring food and beverage expenditure.

· Prepare routine updates and reports covering stock, staffing, service standards, wastage and customer feedback.

· Ensure menus, price lists, product information and allergen details are current and presented accurately.

· Support the implementation of operational policies, service procedures and improvement plans.

· Work flexibly to meet changing operational requirements, including evenings, weekends, public holidays and special events.

Qualifications and Experience

· Previous experience in food and beverage coordination, hospitality, catering, restaurant operations, events or customer service.

· Experience coordinating food service teams, suppliers, stock or hospitality events is desirable.

· Knowledge of food preparation, beverage service, menu planning and hospitality standards.

· Knowledge of UK food safety, hygiene, allergen awareness and health and safety requirements.

· A qualification in hospitality, catering, food and beverage management or a related subject is desirable.

· Current food hygiene certification, or willingness to obtain it where required.

· Good working knowledge of Microsoft Office or relevant stock, booking and hospitality management systems.

· The ability to provide suitable professional references and complete relevant background checks.

Key Competencies

· Highly organised, reliable and able to coordinate multiple food and beverage priorities effectively.

· Customer-focused, professional and committed to delivering consistently high service standards.

· Strong communication and interpersonal skills, with the ability to work positively with diverse teams and customers.

· Attentive to detail when managing orders, stock, menus, allergens, records and service requirements.

· Calm and adaptable when managing busy services, changing priorities or last-minute requests.

· Confident in coordinating colleagues, suppliers and external service providers.

· Commercially aware, with an understanding of cost control, stock management and minimising waste.

· Able to work independently while contributing effectively to a collaborative hospitality environment.

· Flexible and available to work varied hours, including evenings, weekends, public holidays and special events, when required.