Key Responsibilities

• Clean, service, and prepare guest rooms, suites, bathrooms, corridors, public areas, staff areas, and other assigned facilities in accordance with company standards.

• Make beds, change linen, replace towels, dust and polish furniture, vacuum and mop floors, clean windows, and complete other housekeeping duties as required.

• Replenish guest amenities, toiletries, minibar items, stationery, towels, cleaning materials, and other required supplies.

• Inspect assigned rooms and areas to ensure cleanliness, order, presentation, hygiene, and readiness for guest occupancy.

• Follow room cleaning schedules, daily task assignments, service timings, and instructions provided by the Housekeeping Supervisor or Direct Manager.

• Handle guest belongings, personal items, and confidential information with care, discretion, and respect.

• Report lost property promptly in accordance with company procedures and maintain accurate records where required.

• Report maintenance defects, damage, safety hazards, missing items, unusual occurrences, and guest concerns to the appropriate supervisor without delay.

• Use cleaning chemicals, equipment, linen, and other housekeeping supplies safely and efficiently, following product instructions and workplace procedures.

• Maintain housekeeping trolleys, cupboards, storage rooms, equipment, and work areas in a clean, organised, and fully stocked condition.

• Collect, sort, handle, and deliver soiled and clean linen in accordance with established hygiene and laundry procedures.

• Respond courteously and promptly to reasonable guest requests and refer complaints or service issues to the Housekeeping Supervisor or Direct Manager.

• Comply with health and safety, infection prevention, manual handling, fire safety, chemical handling, and environmental procedures.

• Support deep-cleaning activities, special events, room inspections, seasonal cleaning, and other operational requirements as directed.

• Perform other duties as assigned by the Direct Manager.

Requirements

• Previous experience as a Housekeeping Attendant, Room Attendant, Cleaner, Domestic Worker, Hotel Attendant, or in a similar hospitality or cleaning role is preferred.

• Experience in hotel, serviced apartment, residential, healthcare, catering, or commercial cleaning operations is an advantage.

• Knowledge of guest room cleaning, bathroom sanitation, linen handling, cleaning chemicals, housekeeping equipment, and hygiene standards.

• Ability to communicate effectively in English and Myanmar or Filipino to support communication with guests, colleagues, and supervisors.

• Strong attention to detail with a commitment to cleanliness, presentation, hygiene, and service quality.

• Good communication, customer service, teamwork, organisational, and time management skills.

• Ability to work independently, follow instructions, and complete assigned tasks within required service times.

• Physically able to stand, walk, bend, reach, lift, push, and handle housekeeping equipment and supplies for extended periods.

• Professional, respectful, trustworthy, discreet, and well presented at all times.

• Ability to work shifts, weekends, public holidays, and extended hours when required by business operations.

• Basic health and safety, manual handling, or cleaning certification is preferred.