Key Responsibilities

• Support the day-to-day operation of the warehouse, ensuring goods are received, stored, picked, packed, and dispatched accurately, safely, and efficiently.

• Coordinate and prioritise daily warehouse activities in accordance with operational requirements, customer orders, delivery schedules, and company procedures.

• Receive incoming stock, check deliveries against purchase orders and delivery notes, and report shortages, discrepancies, damage, or quality issues promptly.

• Pick, check, pack, label, and prepare customer orders and internal stock movements accurately and within required timeframes.

• Load and unload vehicles safely using appropriate manual handling techniques, pallet trucks, trolleys, forklifts, or other warehouse equipment where trained and authorised.

• Assist with stock control activities, including stock counts, cycle counts, location checks, inventory adjustments, and investigation of stock discrepancies.

• Maintain accurate warehouse records, computerised inventory transactions, delivery documentation, dispatch paperwork, and other operational records.

• Store goods correctly using warehouse management systems, stock rotation principles, location procedures, and relevant product handling requirements.

• Support the training, guidance, and day-to-day coordination of Warehouse Assistants and other colleagues when required.

• Act as a senior point of contact for operational queries, escalating complex issues, delays, stock concerns, equipment faults, or customer service matters to the appropriate manager.

• Monitor warehouse housekeeping standards and maintain clean, organised, secure, and clearly labelled storage areas, loading bays, aisles, and workstations.

• Operate warehouse equipment safely and complete routine checks, reporting defects, damage, maintenance requirements, or unsafe conditions without delay.

• Ensure all goods are handled, stored, packaged, and transported in accordance with company procedures and relevant product, hygiene, and quality requirements.

• Follow health and safety, manual handling, fire safety, security, accident reporting, risk assessment, and personal protective equipment (PPE) procedures.

• Support investigations into operational errors, damaged goods, missing stock, delivery discrepancies, and process failures, helping to implement suitable corrective actions.

• Work closely with warehouse, transport, purchasing, customer service, and management teams to maintain an efficient end-to-end supply chain operation.

• Assist with warehouse projects, process improvements, audits, seasonal demand, stocktaking exercises, and other operational requirements as directed.

• Perform other relevant duties as assigned by the Direct Manager.

Requirements

• Previous experience as a Senior Warehouse Assistant, Warehouse Operative, Warehouse Coordinator, Stock Controller, Logistics Assistant, or in a similar warehouse or distribution role.

• Good understanding of warehouse operations, goods-in, order picking, packing, dispatch, stock control, inventory management, and general logistics processes.

• Experience using warehouse management systems, inventory systems, barcode scanners, handheld terminals, or other computerised stock control systems.

• Experience checking delivery documentation, processing stock movements, maintaining accurate records, and investigating inventory discrepancies.

• Current forklift truck or other material handling equipment certification is an advantage, where relevant to the warehouse operation.

• Knowledge of safe manual handling practices, warehouse health and safety procedures, stock rotation, workplace security, and equipment safety requirements.

• Ability to organise and prioritise workloads, meet deadlines, work accurately under pressure, and maintain productivity during busy operational periods.

• Ability to provide clear instructions, support colleagues, share knowledge, and contribute positively to the effective running of the warehouse.

• Good communication, problem-solving, decision-making, organisational, numeracy, and basic computer skills.

• High level of accuracy and attention to detail when handling stock, processing orders, checking documentation, and recording inventory information.

• Physically able to stand, walk, bend, reach, lift, carry, push, and pull goods and equipment for extended periods, in accordance with safe manual handling procedures.

• Ability to work independently and collaboratively, follow instructions, take responsibility, and escalate issues appropriately.

• Reliable, punctual, professional, proactive, safety-conscious, and committed to maintaining high warehouse and customer service standards.

• Ability to work flexible hours, including early mornings, evenings, weekends, public holidays, overtime, and additional shifts when required by business operations.

• Commitment to continuous improvement, efficient warehouse processes, accurate stock management, safe working practices, and high-quality service delivery.