Key Responsibilities

• Clean and maintain public areas, including lobbies, corridors, lifts, reception areas, washrooms, staircases, meeting spaces, and other designated facilities, to the required standards.

• Complete scheduled cleaning tasks and respond promptly to requests for additional cleaning or assistance.

• Clean, sanitise, and replenish public washrooms, including toilets, sinks, mirrors, floors, bins, soap, toilet paper, and other supplies.

• Keep entrances, reception areas, floors, furniture, fixtures, glass, and other surfaces clean, tidy, and presentable throughout each shift.

• Check public areas regularly and remove litter, spills, marks, fingerprints, and other visible dirt or hazards.

• Use cleaning products, tools, and equipment safely and in accordance with product instructions and company procedures.

• Follow cleaning schedules, methods, hygiene requirements, and quality standards, completing all assigned duties within the required timeframes.

• Place warning signs around wet floors and other hazards, and take appropriate steps to protect guests, colleagues, and visitors during cleaning.

• Report maintenance issues, damage, safety hazards, pest concerns, lost property, and incidents promptly to the appropriate manager.

• Handle and store cleaning chemicals correctly, following COSHH requirements, safety instructions, and personal protective equipment (PPE) procedures.

• Maintain cleaning cupboards, trolleys, equipment, and supply areas in a clean, organised, and secure condition.

• Monitor cleaning supplies and amenities, and report low stock or replenishment requirements to the supervisor or manager.

• Use equipment such as vacuum cleaners, floor-cleaning machines, and other cleaning tools safely and responsibly.

• Respect guest privacy and belongings, and follow procedures for lost property, confidential information, and restricted areas.

• Respond courteously to guest and colleague requests, providing helpful assistance or directing enquiries to the appropriate team member.

• Coordinate with housekeeping, reception, maintenance, and other departments to support a clean, safe, and welcoming environment.

• Complete cleaning checklists and other required records accurately, and report completed tasks or outstanding issues as required.

• Follow all health and safety, fire safety, manual handling, infection prevention, emergency, and security procedures.

• Perform other relevant cleaning and housekeeping duties as assigned by the supervisor or manager.

Requirements

• Previous experience in a public area attendant, cleaner, housekeeping, or similar role is desirable; training may be provided.

• Good understanding of cleaning methods, hygiene standards, and the safe use of cleaning products and equipment.

• Ability to follow instructions, cleaning schedules, checklists, and health and safety procedures accurately.

• Strong attention to detail and the ability to maintain consistently high standards of cleanliness and presentation.

• Good communication and interpersonal skills, with a courteous and helpful approach to guests, visitors, and colleagues.

• Ability to work independently and as part of a team, organise tasks, and respond effectively to changing priorities.

• Reliable, punctual, trustworthy, and committed to maintaining a professional appearance and positive service standards.

• Awareness of workplace hazards and the ability to report spills, damage, maintenance issues, and unsafe conditions promptly.

• Ability to handle cleaning products and equipment safely and use PPE in accordance with training and procedures.

• Physically able to stand and walk for extended periods and bend, reach, push, pull, and lift cleaning supplies or equipment as required.

• Flexible to work shifts, including early mornings, evenings, weekends, and public holidays, in line with business requirements.