Key Responsibilities

• Collect, sort, wash, dry, press, fold, and distribute hotel linen, towels, uniforms, and other laundry items in accordance with established procedures.

• Inspect items for stains, damage, wear, or missing buttons, and treat, repair, or report them as appropriate.

• Operate washing machines, tumble dryers, irons, presses, and other laundry equipment safely and efficiently, following operating instructions.

• Use detergents, stain removers, and other laundry chemicals correctly, observing product instructions, COSHH requirements, and PPE procedures.

• Separate laundry by colour, fabric type, care instructions, and level of soiling to help achieve the required cleaning and hygiene standards.

• Measure and use laundry products appropriately, and report low stock or replenishment requirements to the supervisor or manager.

• Fold, sort, label, and store clean items neatly, and prepare orders for timely distribution to guest rooms, departments, or other designated areas.

• Maintain accurate records of laundry received, processed, delivered, or sent for external cleaning, completing required checklists and documentation.

• Keep the laundry room, equipment, work surfaces, storage areas, and linen trolleys clean, organised, and secure.

• Follow laundry schedules and prioritise work to meet operational requirements and agreed turnaround times.

• Handle guest laundry and personal belongings with care, maintain confidentiality, and follow procedures for lost property and special requests.

• Report equipment faults, maintenance requirements, damaged items, safety hazards, and incidents promptly to the appropriate manager.

• Follow health and safety, fire safety, manual handling, infection prevention, emergency, and security procedures.

• Work cooperatively with housekeeping and other departments to support the timely supply of clean linen, towels, and uniforms.

• Perform other relevant laundry and housekeeping duties as assigned by the supervisor or manager.

Requirements

• Previous experience in a laundry, housekeeping, or similar role is desirable; training may be provided.

• Understanding of laundry processes, fabric care, hygiene standards, and the safe handling of cleaning products and equipment.

• Ability to follow instructions, care labels, schedules, and health and safety procedures accurately.

• Good attention to detail when inspecting, sorting, treating, and folding laundry items.

• Ability to organise tasks, manage time effectively, and meet turnaround requirements in a busy working environment.

• Reliable, punctual, trustworthy, and able to handle guest belongings and company property responsibly.

• Good communication skills and the ability to work independently and as part of a team.

• Physically able to stand and walk for extended periods and bend, reach, push, pull, and lift laundry bags or linen as required.

• Comfortable working around heat, noise, cleaning products, and laundry equipment while following safety procedures.

• Flexible to work shifts, including early mornings, evenings, weekends, and public holidays, in line with business requirements.