Provide attentive, discreet, and personalised butler service to hotel guests in accordance with the hotel’s standards for hospitality, professionalism, and guest satisfaction. The Butler will anticipate guest needs, coordinate service requests, and work closely with hotel departments to deliver a seamless and memorable stay while protecting guest privacy and maintaining service standards.

Key Responsibilities

• Welcome guests and provide personalised assistance throughout their stay, maintaining a polished, courteous, and professional manner.

• Anticipate guest preferences and requirements, taking care to deliver timely, thoughtful, and attentive service.

• Assist with arrival and departure arrangements, including luggage handling, room introductions, transport coordination, and other requested services.

• Provide information about hotel facilities, services, dining options, local attractions, and transport in a clear and helpful manner.

• Coordinate guest requests such as dining reservations, in-room dining, laundry, housekeeping, transport, amenities, and special arrangements.

• Prepare guest rooms and suites for arrival and service, checking presentation, amenities, supplies, and any specific preferences or requirements.

• Serve refreshments and other requested items in guest rooms or designated areas, following service, food safety, and presentation standards.

• Set up and clear dining, beverage, and other in-room service arrangements in accordance with hotel procedures.

• Handle guest belongings, personal information, and requests with care, discretion, and respect for privacy.

• Record guest preferences, service requests, and relevant information accurately, and share details with authorised colleagues to support consistent service.

• Respond promptly and professionally to guest feedback or concerns, taking appropriate action and escalating matters to a supervisor or manager when required.

• Coordinate with housekeeping, front office, food and beverage, concierge, maintenance, and other departments to fulfil guest requirements efficiently.

• Monitor supplies, amenities, and service equipment, and report replenishment needs, damage, or faults to the appropriate supervisor.

• Maintain clean, tidy, and well-presented service areas, equipment, and storage spaces in accordance with hotel standards.

• Follow hotel procedures for guest safety, security, confidentiality, lost property, emergency response, and incident reporting.

• Maintain a strong knowledge of hotel services and standards, and participate in training and service improvement initiatives.

• Perform other relevant guest service duties as assigned by the supervisor or manager.

Requirements

• Previous experience in a butler, guest relations, concierge, front office, or luxury hospitality role is desirable.

• Strong understanding of high-quality guest service and the ability to provide personalised assistance in a hotel or similar environment.

• Excellent communication and interpersonal skills, with a courteous, composed, and professional approach.

• Ability to anticipate guest needs, respond sensitively to individual preferences, and resolve requests efficiently.

• Good organisation and time-management skills, with the ability to prioritise tasks and coordinate multiple requests.

• High standards of personal presentation and attention to detail when preparing rooms, serving guests, and following hotel procedures.

• Ability to handle confidential information and personal belongings with discretion, integrity, and care.

• Confident using hotel systems and standard workplace technology to record requests and communicate with colleagues.

• Reliable, punctual, and able to work independently while contributing positively to a wider hotel team.

• Flexible and calm under pressure, with a constructive approach to guest feedback and changing service requirements.

• Physically able to stand and walk for extended periods and safely lift, carry, or move luggage and service items as required.

• Flexible to work shifts, including early mornings, evenings, weekends, and public holidays, in line with business requirements.