Provide compassionate, person-centred support to individuals with their daily living needs while promoting dignity, independence, wellbeing, and safety. Follow individual care plans, communicate respectfully with individuals and their families, and work closely with colleagues to deliver consistent, high-quality care.

Key Responsibilities

• Support individuals with daily living activities, which may include personal care, dressing, grooming, eating, and mobility, in accordance with their care plans and preferences.

• Promote independence, choice, dignity, privacy, and respect in all aspects of care.

• Build positive, professional relationships with individuals and communicate in a patient, considerate, and respectful manner.

• Follow individual care plans and instructions, and promptly report any changes in an individual’s health, behaviour, or wellbeing to the appropriate colleague.

• Provide companionship and emotional support, and encourage participation in suitable activities and social interactions.

• Assist with meals and hydration, following recorded dietary requirements and preferences.

• Support safe movement and mobility using approved techniques and equipment in line with training and care plans.

• Maintain a clean, comfortable, and safe environment, and promptly report hazards, maintenance concerns, or incidents.

• Keep clear, accurate, and timely records of care provided, observations, and relevant communications, following confidentiality requirements.

• Work collaboratively with colleagues, supervisors, families, and other relevant professionals to support continuity of care.

• Follow safeguarding, infection prevention and control, health and safety, moving and handling, and emergency procedures.

• Respect individuals’ privacy and handle personal information confidentially and in accordance with applicable policies.

• Attend required training and supervision, and maintain knowledge of relevant care procedures and standards.

• Perform other relevant care duties as assigned by the supervisor or manager.

Requirements

• Previous experience in caregiving, personal care, support work, or a similar role is desirable.

• A compassionate, patient, and respectful approach to supporting people with differing needs.

• Good communication and listening skills, with the ability to interact appropriately with individuals, families, and colleagues.

• Understanding of person-centred care, dignity, privacy, safeguarding, and confidentiality, or willingness to complete relevant training.

• Ability to follow care plans, instructions, and workplace procedures accurately.

• Good observation and record-keeping skills, with the ability to report concerns or changes promptly.

• Reliable and responsible, with the ability to work independently while contributing positively to a team.

• Willingness to undertake relevant training, including safe moving and handling and infection prevention and control.

• Flexibility to work shifts, including weekends and public holidays, in line with service requirements.